Terms of Service
1. Introduction and Scope
Welcome to Havendoria (hereinafter referred to as "we" or "us"). We provide high-quality home furniture including TV stands and entertainment centers, side tables, coat racks, storage furniture, hall trees, wardrobes and armoires, and hallway benches through our online store. By accessing or using our website, you agree to be bound by this policy. This policy applies to all users of the site and all transactions conducted through our online platform.
2. User Accounts and Website Responsibility
When you create an account with us, you are responsible for maintaining the confidentiality of your account information. You agree to accept responsibility for all activities that occur under your account. We reserve the right to refuse service or terminate accounts if we determine that your use of the website violates these terms or interferes with our operations. We strive to ensure the website is available at all times, but we are not responsible for temporary interruptions due to technical issues.
3. Products, Stock, and Pricing Rights
We make every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your monitor's display of any color will be accurate. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to limit the quantities of any products we offer and to discontinue any product at any time. In the event of a stock error, we will notify you as soon as possible.
4. Orders and Payment
An order placement constitutes an offer to purchase. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability or errors in product or pricing information. We currently accept major credit cards (Visa, MasterCard) for payments. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
5. Shipping Policy
Delivery Scope: We only support delivery within Australia. No other countries are supported for shipping.
Shipping Costs: We offer free shipping on orders of 50 AUD or more. For orders under 50 AUD, a flat shipping fee of 5.99 AUD will be charged.
Processing Time: Orders are typically processed within 1 to 3 business days.
Shipping Duration: Delivery usually fluctuates between 5 to 8 business days after the order has been processed.
Shipping Methods: Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.
Detailed Information: For more details regarding shipping times, coverage area, and specific conditions, please visit our Shipping Policy.
6. Order Cancellation
Cancellation Conditions: Orders that have not been shipped within 48 hours of placement can be cancelled directly. Orders that have exceeded 48 hours since placement or have already been shipped cannot be cancelled. In such cases, please wait for the delivery and then contact us to initiate a return and refund process.
Refund Method: All refunds will be issued to the same payment method used for the original purchase.
Refund Processing Time: Once the conditions for a return/refund are met, the refund will be sent back to your original bank card (Visa, MasterCard). Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1 to 5 business days. Please contact us if the refund is overdue.
Detailed Information: For more details on the cancellation process, please refer to our Cancellation Policy.
7. Returns, Exchanges, and Refunds
Exchange Eligibility: We offer a 14-day window for exchange requests. Items must be in their original condition and packaging.
User Actions: To initiate a return or exchange, please contact us via email with your order number and details regarding the item you wish to return.
Return and Exchange Process: Once your request is reviewed, we will provide instructions on how to return the item to our designated facility.
Return Payment: Refunds are processed through the original payment provider (such as Visa, MasterCard) and will be returned to the same account used at checkout.
Arrival Time: After the return is confirmed, the refund will be credited to your bank card (Visa, MasterCard). Due to varying bank processing speeds, the expected arrival time is 1 to 5 business days.
Detailed Information: For more details on the return and refund process, please refer to our Return and Refund Policy.
8. Privacy and Data Protection
We are committed to protecting your personal information. Your submission of personal data through the store is governed by our Privacy Policy.
9. Disputes and Governing Jurisdictions
Any disputes arising from or relating to the use of our website or the purchase of our products shall be resolved through amicable negotiation. If a resolution cannot be reached, the dispute shall be submitted to the exclusive jurisdiction of the courts in Australia.
10. Intellectual Property
All content included on this site, such as text, graphics, logos, images, and software, is our property and is protected by international copyright and intellectual property standards. You may not use, reproduce, or distribute any content without our express written permission.
11. Limitation of Liability
To the maximum extent permitted by applicable standards, we shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or the inability to use our website. Our total liability to you for any claim shall not exceed the amount paid by you for the product in question.
12. Modifications to Service Terms
We reserve the right to update, change, or replace any part of these terms by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.
13. Force Majeure
We shall not be held responsible for any delay or failure to perform our obligations if such delay or failure results from events or circumstances outside our reasonable control, including but not limited to natural disasters, strikes, lockouts, or failure of third-party infrastructure.
14. Severability
In the event that any provision of these terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms.
15. Entire Agreement
These terms and any policies posted by us on this site constitute the entire agreement and understanding between you and us, governing your use of the service and superseding any prior agreements.
16. Contact Information
Address: 296 RIVERS RIDGE CIR, NEWPORT NEWS, VA 23608-1062, US
Phone: +1 (631) 678-6912
Email: info@havendoria.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)