Shopping Guide
Pre-purchase Preparation and Selection
Before selecting your ideal furniture at Havendoria (hereinafter referred to as “we” or “us”), we recommend measuring your space carefully. Whether you are looking for TV stands and entertainment centers, side tables, clothes racks, storage furniture, coat racks, wardrobes and closets, or hallway benches, ensuring the dimensions align with your room layout is essential. Please review the product descriptions on our online store for material details and weight capacities to ensure the items meet your household needs. We focus on providing high-quality indoor furniture to enhance your living environment.
Shopping Cart and Order Confirmation
Once you have selected your desired items, add them to your shopping cart. Before proceeding, please review the contents of your cart to ensure the quantities and specifications are correct. During the checkout process, you will be required to provide accurate delivery information. Please double-check your name, shipping address, and contact number. Once the order is submitted, a confirmation will be displayed, and we will begin processing your request for shipment.
Choice of Payment and Completion of Payment
We provide a secure environment for your transactions. We currently accept credit card payments, including Visa and MasterCard, among others. All transactions are processed through secure encryption to protect your financial information. Please ensure that the billing information matches the details on file with your card issuer to avoid any delays in processing.
Shipping and Delivery
As an online store, we arrange for your furniture to be delivered directly to your specified address. We take great care in packaging items like wardrobes and TV stands to ensure they arrive in excellent condition. Delivery times may vary based on your location. You will receive tracking information once your order has been dispatched so you can monitor its progress.
Data Privacy and Security
We value the trust you place in us. We collect only the information necessary to process your orders and provide a seamless shopping experience. Your personal details are handled with strict confidentiality and are protected against unauthorized access. We do not share your information with outside parties for their independent marketing purposes.
Returns and After-Sales Support
We want you to be satisfied with every purchase. If your furniture arrives with any issues or if you find that it does not suit your needs, please reach out to us within the specified timeframe. We will guide you through the return process or assist in resolving any concerns regarding the product quality or assembly.
Contact Us
If you have any questions regarding our products or your order, please reach out to us using the following information:
Address: 296 RIVERS RIDGE CIR, NEWPORT NEWS, VA 23608-1062, US
Phone: +1 (631) 678-6912
Email: info@havendoria.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)